At 22club, your privacy is more than a legal obligation — it is our commitment. This document transparently explains how we collect, use, store, and protect your personal data throughout your use of our platform.
All player data is protected with 256-bit SSL encryption and stored on secure servers. We do not sell or share your personal information with third parties for marketing purposes without your consent.
Six core principles that underpin our approach to ensuring every Malaysian player's personal data is always kept safe and managed responsibly.
All data transmitted between your device and 22club's servers is protected with 256-bit SSL encryption. This ensures your personal information and financial transactions cannot be intercepted by unauthorized parties.
Your data is stored in data centres equipped with multi-layered physical and digital security controls. Access to the player database is restricted to authorised personnel only and is monitored at all times.
22club never sells, rents, or transfers players' personal data to advertisers or third-party marketers. Your information is used solely for platform operations and legal compliance purposes.
You have the full right to access, correct, or request deletion of your personal data at any time. The request process is straightforward and can be done through your account settings or by contacting our support team.
Our Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all data collection and processing practices meet the legal requirements in force in Malaysia.
In the event of any security incident involving player data, 22club is committed to notifying affected players promptly and taking immediate action to contain the damage.
When you register and use the 22club platform, we collect several categories of information to ensure the services we offer run smoothly, securely, and in compliance with applicable legal requirements in Malaysia.
Information you provide directly:
Information collected automatically:
All uploaded KYC documents are stored in encrypted format and are only accessible by our trained compliance team. These documents are not shared with any external party unless required by law.
Every piece of information we collect has a clear and specific purpose. 22club does not use player data beyond what is stated in this policy without obtaining your consent first.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification (KYC) & fraud prevention | Identity, official documents | Legal obligation |
| Deposit & withdrawal processing | Financial & banking information | Contract performance |
| Account maintenance & customer support | Contact & account information | Contract performance |
| Suspicious activity detection & security | Activity & IP data | Legitimate interest |
| Platform enhancement & user experience analytics | Session & device data | Legitimate interest |
| Promotional & bonus communications (with consent) | Email & phone number | Consent |
| Regulatory requirement compliance | All related categories | Legal obligation |
We do not use your data to make automated decisions that have a legal or significant impact on you without human review. Any major decisions such as account suspension will involve a review by our compliance team.
22club takes seriously its responsibility not to disclose your personal information to third parties without compelling reason. We only share data in the following situations:
22club never sell players' personal data to advertisers, data brokers, or any third party for marketing purposes. If you receive unsolicited marketing communications from a party claiming to be associated with 22club, please report it to us immediately.
The 22club platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players interact with our platform. The use of cookies is standard practice across online platforms.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain platform features. For more details on managing cookies, refer to your browser's help section.
Protecting player personal data is a core operational priority at 22club. We implement multiple layers of technical and organisational security to ensure your information remains safe at all times.
The 22club platform undergoes independent security audits on a regular basis. We are committed to continuously updating our security systems in line with the latest developments in cyber threats.
As a registered player, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). 22club fully respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your information is inaccurate or outdated, you may request a correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may withdraw consent for marketing communications at any time without affecting your access to our services.
You may request your data in a machine-readable format for transfer to another service provider.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.
To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected] or via live chat within the platform. Requests will be identity-verified before processing to ensure the security of your data.
22club retains players' personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. The following are our data retention guidelines:
Once the retention period expires or the data is no longer needed, 22club will securely delete or anonymise the data using industry-approved methods.
The 22club platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered on our platform are requested to contact us immediately at [email protected].
If you are aware that a minor is using this platform, please report it to us immediately. Responsible gaming starts with ensuring our platform is only accessed by eligible users.
The 22club platform may contain links to third-party websites or services such as game providers or payment processors. Once you leave our platform and access a third-party website, the 22club privacy policy no longer applies.
We encourage you to read the privacy policy of every website you visit. 22club is not responsible for the privacy practices or content of third-party websites, even where a link to such sites exists on our platform.
Third-party game providers integrated into the 22club platform have undergone a rigorous screening process and are bound by data protection agreements that ensure player data is handled to the same security standards we uphold.
If you have any questions, concerns or requests regarding this Privacy Policy or how 22club handles your personal data, our Data Protection Officer team is here to help.
You can reach us via:
This Privacy Policy is governed by Malaysian law and any disputes will be resolved in accordance with the jurisdiction of Malaysian courts. The latest version of this Privacy Policy is always available on this page with a clear update date.
This Privacy Policy was last updated on January 2026. Players will be notified of any material changes via email or in-account notification at least 7 days before the changes take effect.
Answers to the most frequently asked questions by our players regarding data protection and privacy on the 22club platform.
Have more questions? Visit our FAQ or contact our 24/7 customer support via live chat in the app.
Your personal data is fully protected at 22club. Enjoy the best gaming experience — Bingo, Live Casino, Slots, Fish Shooting, and more — with complete peace of mind knowing your information is always safe with us.